Privacy Policy

Privacy Policy

Last Updated: September 2026 | Effective for Ontario & Canadian Residents

Commitment to Privacy: Spruce Print (“we”, “us”, or “our”) is committed to safeguarding personal information in full compliance with the Canadian federal Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy standards.

1. Information We Collect

When you purchase products or request custom 3D printing quotes on spruceprint.ca, we collect the following personal information necessary to fulfill your orders:

  • Contact Information: Name, shipping address, billing address, email address, and phone number.
  • Order & File Details: Custom 3D design files (STL, OBJ, STEP), dimensional specifications, filament color preferences, and order notes.
  • Transaction Data: Payment confirmation and order history. (Note: We do NOT store or have access to your full credit card numbers or CVV codes; all transactions are encrypted and processed by PCI-DSS Level 1 certified gateways).
  • Technical & Browsing Data: IP address, device type, browser type, and anonymous session cookies to maintain your shopping cart.

2. How We Use Your Information

We use your personal information strictly for legitimate commercial purposes, including:

  • Manufacturing, slicing, and delivering your custom 3D printed orders.
  • Communicating order status updates, tracking numbers, and custom design approvals.
  • Processing secure payments, calculating Ontario Harmonized Sales Tax (HST 13%), and preventing fraudulent transactions.
  • Responding to customer service inquiries and return/warranty requests.

3. Information Sharing & Third Parties

We do not sell, rent, or trade your personal information. We only disclose necessary data to trusted service providers who adhere to rigorous data protection standards:

  • Shipping Carriers: Canada Post, UPS, or regional couriers to deliver physical orders.
  • Payment Processors: PCI-compliant merchant gateways (e.g. Stripe, PayPal, Apple Pay, Google Pay).
  • Legal Requirements: When required by Canadian or Ontario law, subpoena, or government order.

4. Data Security & Storage

Your data is protected using 256-bit Secure Socket Layer (SSL) encryption throughout the browsing and checkout process. Production files and personal identifiers are stored on secure servers with restricted administrative access.

5. Your Rights Under PIPEDA

As a Canadian resident, you have the right to request access to the personal information we hold about you, request corrections to inaccurate data, or request the deletion of your customer account. To exercise any of these rights, please contact our Privacy Officer at info@spruceprint.ca.