PIPEDA & Canadian Compliance

Privacy Policy

Spruce Print is committed to safeguarding personal information in full compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

Privacy Summary: Spruce Print ("we", "us", or "our") operates from Scarborough, ON (Canada). We collect only the minimum information necessary to process orders, communicate digital proofs, and ship your physical 3D prints. We never sell, rent, or trade your data.

1. Information We Collect

We collect information provided directly by you when interacting with our site:

Contact & Account Details: Your name, email address, phone number (if provided for delivery notices), and billing/shipping addresses.
Uploaded 3D Files & IP: 3D geometry files (.STL, .3MF, .STEP, .OBJ, .ZIP) and project notes uploaded via our Custom Orders portal. All uploaded files are treated with strict confidentiality and used exclusively to slice, quote, and print your order.
Communications: Messages, feedback, and inquiries submitted via our contact forms or direct emails to info@spruceprint.ca.

2. How We Protect Payment Information

All financial transactions are conducted through certified PCI-DSS compliant third-party payment gateways (Stripe, Apple Pay, Google Pay). Spruce Print does not capture, store, or have access to raw credit card numbers or banking passwords.

3. Data Sharing & Third Parties

We share your data only with verified service providers strictly necessary to execute our obligations to you:

Shipping Carriers: Canada Post and courier partners receive your shipping name and address solely to generate tracking labels and complete delivery.
Hosting & Infrastructure: Encrypted web hosting and email relay infrastructure complying with modern security protocols.
Legal Obligations: When required by Canadian federal or Ontario provincial law or lawful court order.

4. Cookies & Tracking

We use functional cookies required for core e-commerce features (such as maintaining your shopping cart and user sessions). Anonymized website analytics help us measure site performance and page load speeds. You may configure your browser to reject cookies, though some store functionality may be limited.

5. Your Privacy Rights (PIPEDA)

Under Canadian privacy laws, you have the right to request access to the personal data we hold about you, request corrections to inaccurate records, or request complete deletion of your customer record and uploaded CAD files.

Privacy Inquiries & Data Deletion:
Email our Privacy Officer at: info@spruceprint.ca
Spruce Print • Scarborough, ON (Canada)